Data Center Team Lead

Responsibilities as Team Lead:

• Technical expertise in DC, break fix etc.
• Experiences and technical expertise in structured cabling and Patching.
• Manage movement of equipment, tracking progress and status of DC locations.
• Shift Scheduling and backfill requests.
• Responsible for all reporting required by the bank (frequency determined by business needs).
• Attend all meetings (frequency determined by business needs).
• Point of Contact for smart hand service submission.
• Management of local teams and coverage for other countries.
• Coverage for holidays, Ad Hoc across all locations.
• Handle L1 escalations, through reporting back to other DC Leads.
• Must have team management/people management experience.
• Strong knowledge and experience with operations and audit requirements and concept
• DC Services experience.

Leadership Skills:

• Must have experience running BAU operations in a leadership role.
• Must be able to smoothly communicate regionally with people from diverse backgrounds.
• Experience making team schedules, giving trainings, and taking escalations.

BAU Job Responsibilities:

• Provide hardware support for network, servers, storage, and hardware under direction of  staff.
• Management of the media eradication and dispose process.
• Daily morning check and reporting of equipment hardware status (Visual check).
• Rack & install / removal of physical hardware.
• Installation or upgrade of hardware for servers, parts replacement under direction of the staff.
• Manage spare parts handling for all installed hardware.
• Controlling dispatch of faulty parts to Company’s contractors and coordinating with them for RMA.
• Spare parts inventory management: Manage the inventory of spare parts and its status.
• Equipment management - Management of equipment location in the racks and managing rack layout under direction of staff.
• Asset management - Labelling and recording of assets, publish changes move / remove / decommission, periodic asset checking.
• Vendor/Supplier coordination: Log hardware cases with respective supplier, manage spare parts & logging the issues and site access management.
• Reporting management – issue daily report / handover document and monthly documents.