·         Providing customer support of business and responsible for delighting consumers and providers in Japan.

·         Handling support cases and customer communications over email, chat and when required, over telephone and direct customer visits.

·         Investigation, documentation and follow-up with developer team to help solve issues

·         Sharing opinion with the team and communicate to partners when required.

·         Helping out with developer outreach, events and other activities to grow the business

·         Assistance in localization of the main service (landing page, developer portal, documentation portal) for Japan this includes language, look and feel and UX specific to Japan.

·         Establish good working processes in the team to ensure team members are doing the best they can

(Minimum Qualifications)

·         5+ years of experience in a technical support or development role

·         Strong communication skills and good customer facing manner

·         Native Japanese level both spoken and written, you should have good keigo.

(Preferred Qualifications)

·         Familiarity with public APIs, API gateways, API management

·         Exposure to the Japan developer community

·         Public speaking - not a must but would be opportunities to shine if you are

• Work on implementing new functionalities and enhancements
• Participate in full software/project life cycle starting from requirements analysis phase till deployment 
• Work closely with users & IT teams and propose/deliver technical solutions to meet their requirements.
• Deliver good quality of code, ensuring adherence to the global architecture and development standards.
• Provide 2nd & 3rd level production support - get involved with production support teams, ensure issues/queries get resolved/addressed in timely manner.

Expertise in core java programming in multi-threaded/distributed environment, fluency in Japanese and English, multi-tasking, fast turnaround, performing well under pressure and excellent communication skills, are the key requirements for this position.

• Strong core java (J2SE 1.6 or above) programming & debugging skills with the deep understanding of java API/language features e.g. memory management, multithreading, collections framework
• In-depth knowledge of OODs, Design patterns, Agile methodologies, Spring framework, Apache Camel, Maven, Subversion and Testing frameworks e.g. JUnit, Mockito
• Minimum 8 years of experience in software designing, development, testing & delivery
• Business level English and Japanese language skills - read, write and speak
• Self-starter with excellent problem solving and interpersonal skills - able to handle tasks/projects independently, coordinate work and manage communication with stakeholders/other teams

ADDITIONAL JOB REQUIREMENTS (nice to have skills and experience)

• Pivotal Gemfire knowledge (highly preferred)
• Work experience in financial services industry
• Knowledge of fixed income trading concepts, trade analytics, trade lifecycle
• Python , C development experience
• Experience in implementing web/rest micro services