• Technical design and deployment of the banks network systems from meeting stage to production hand over
• Troubleshoot, diagnose and resolve LAN / WAN / Trading, Voice problems, performance and security issues
• Escalation point for priority issues and resolution
• Planning for change requests including migrations, device replacement and upgrades
• Create and update detailed network diagrams and reports
• Working and coordination with local and regional teams for project and service deployment
• Adhere to Network Engineering documentation standards for change requests
• Team representation for Change Management CAB’s, reporting and meetings
• Adhere to strict change control and network governance in a globally controlled environment
• Escalation and notification of change and production impacting issues in real time
• Weekend and out of hours change implementation, troubleshooting and support to meet project requirements
• Work with the local, Asia Pacific and Global teams for projects, support and escalation
• Attend meeting and represent Networks for projects and Japan IT operations
• Work independently, demonstrated ability to identify, recommend and execute improvements in a production network environment

• Advanced level knowledge of layers 1 / 2 / 3 network design, implementation, and expertise supporting production environments

• Advanced expertise with routing protocols (BGP, EIGRP, OSPF, Multicast, static routing)

• Expertise with global financial network environment including Market Data, Exchange and B2B connectivity, security and Trading / Voice environments

• Cisco and Nexus platform

• Arista platforms including Spine and Leaf topologies

• Experience configuring and supporting LAN / WAN / Security / IP Management / DHCP / Voice devices and environments

• Experience with Data Centre, Colocation operations and services

Skills:

• The candidate should be at CCNP level or above

• Financial industry experience preferred

• Communication in English with Japanese preferred

• Team player with can do attitude

In this role, the Technical Account Manager will manage a portfolio of top large merchants in Japan. This role provides many opportunities for creative and challenging problem solving.

•           Act as the primary point-of-contact for all technical activities post launch for managed merchants. Do hands-on troubleshooting and ensure that their day-to-day technical challenges are resolved in a timely and professional manner.

•           Pro-actively monitor the company’s Integration health for managed merchants with real time monitoring tools.

•           Conduct regular technical account reviews, product trainings and workshops, and on-site visits to managed merchants providing insights and analytics.

•           Be an expert in the company’s products and their underlying architecture and provide effective technical consultation to managed merchants. Be the voice of merchants at the company helping with their feature request prioritization.

•           Advocate new products adoption as well as identify new opportunities where the company’s products and technologies can better fit in merchants’ strategy and architecture.

•           Effectively communicate technical concepts to non-technical audiences.

•           Assist merchants in their upgrades and migration by providing consultative services to ensure their long-term success.

•           Represent the client as the technical relationship manager, working closely with the business relationship manager. Develop strong working relationships across all levels and functions.

•           Advocate for the team and represent team's interests when working with other internal teams and stakeholders.

•           Document whitepapers and best practices to share with the broader technical community.

•      Bachelor’s degree in Computer Science Engineering or equivalent experience.

•      8+ years of prior experience as a technical consultant, Sales engineer or Support engineer, preferably in Professional Services.

•      Proficient in the following technical areas:

•      Latest web technology standards (HTTP, JavaScript, RESTful APIs, JSON, OAuth).

•      Hands-on experience (2 years) with JavaScript

•      Working knowledge of Mobile platforms (iOS, Android) and Unix environment.

•      Working knowledge of SQL and data analysis.

•      Excellent written and oral communication and presentation skills including speaking

•      Strong customer focus with an ability to juggle many tasks and projects in a fast-moving environment.

•      Ability to work and collaborate in a global and remote environment.

•      Experience in payments domain is preferred. Prior experience working with Enterprise Customers is a great plus.