• Daily operational health checks on AV and integrated conference rooms
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers and displays
• Perform preventative maintenance on AV equipment and conference room functionality to ensure conference rooms are functional and ready for use
• Responsible for identifying defective or failed equipment, working with vendors and AV integrators to repair and/or replace equipment • Collect and analyses client/stakeholder/ partner feedback and identifies needs within specific area of work
• Assist with client relationship management
• Assist with team on event operations and coordination with staff
• Identify issues and understand the escalation path
• Demonstrate an understanding of business risk and can identify where risks may occur and raise concern

MANDATORY JOB REQUIREMENTS (must have skills and experience)

• 3-5 years professional experience in the AV/Multimedia industry working for a global organization, preferably in financial services
• Good understanding of Cisco TelePresence and other audio visual related equipment
• Communicate with end users to assist with diagnosing and repairing audio and video issues remotely
• Use of business computer systems including Microsoft Office applications such as MS Word, Excel and Outlook
• Experience and have general understanding of Crestron, Extron and Audio Mixers
• Ability and willingness to learn new technologies
• Willingness to work in a fast-paced global environment
• High ability to work with peers
• Exceptional customer service skills
• Exceptional written, verbal and interpersonal skills
• Teamplayer who encourages and embraces collaboration
• Able to communicate effectively with third party vendors to open tickets and for the quickest resolution

ADDITIONAL JOB REQUIREMENTS (nice to have skills and experience)

• Working high profile events and town halls
• Working knowledge of H.320, H.323, SIP and TP Videoconferencing standards
• Gather and analyse system logs and system settings for codecs, control systems, mixers and complex broadcast equipment as needed

• Performing troubleshooting and investigating complex technical issues
• Maintaining and distributing the core Windows build
• Testing new and changed components being introduced into the environment
• Participating in the engineering and deployment of global products
• Automation through scripting as necessary to efficiently address problems within our space
• Maintaining and monitoring overall PC health
• Monitoring problem ticket queues for issues and respond promptly to them
• Performing change management duties, including creation, execution and validation of production changes
• Technology stack includes Microsoft Windows operating system, VMware ESX, Citrix XenDesktop, OpenAFS, Microsoft Office (Outlook, Excel, Word, PowerPoint), Microsoft Lync, Internet Explorer, Google Chrome, Adobe Acrobat Reader, Adobe Acrobat Pro, Adobe FlashPlayer, Silverlight and internally developed plug-ins for Microsoft Office.

• Experience supporting Windows PCs preferably at level 3 in a demanding, large networked global enterprise environment with at least 500 PCs (montreal, Budapest)
• Support Experience for Microsoft Office (Outlook, Excel, Word, PowerPoint), Microsoft Lync, Internet Explorer, Google Chrome, Adobe Acrobat Reader, Adobe Acrobat Pro, Adobe FlashPlayer, Silverlight
• Windows OS internals
• Remote troubleshooting experience (psexec, winrs, WMI, RPC)
• System issues (event logs, GPResult, perfmon, process dumps)
• Virtualization technologies: VMware, XenServer, Citrix XenDesktop, Citrix Presentation Server / XenApp Technology
• Ability to work and communicate effectively with senior VIP clients for troubleshooting and explaining technical issues
• Ability to deduce patterns from individual incidents and provide automated solutions to ensure these incidents do not reoccur in our enterprise environment.

Skills Desired:

• Microsoft Office Specialist (MOS) Certification
• ITIL-based service management
• Active Directory (GPO, OU, Groups)
• Proficiency in creating documentation for end users and support personnel