• Cross Regional Support - HK, SG & JP

• Daily monitoring and reporting of equipment hardware status

• Rack, Install and Removal of Physical Hardware

• Installation or upgrade of hardware for servers

• Spare parts inventory management

• Equipment & Site access Management

• Vendor management on Data Center equipment and hardware repair and maintenance

• Basic defect testing and analysis of hardware issues

• Work with senior management for project engagement

• 3+ years Data Center Experience

• Experience on hardware HP and IBM is preferred

• Basic Window / Unix / Linux server installation

• Understand different hardware & parts replacement procedure

• Basic knowledge structure cabling

• Communication skills both oral and written English is a must

• Conversational Japanese is a must

• Additional certificates are a plus

Manage and deliver voice projects/tasks within proposed budget and timelines. This includes managing vendors.

• Provide consultations and operational support to business and IT units.

• Administration tasks for Cisco IP Phone, Call manager, fax gateway along with related network devices in Asia Pacific, ensuring compliance to the company standards and guidelines.

• Administration tasks for BT ITS turret, Speakerbus, Verint voice recording, and Tiger CDR System in Asia Pacific, ensuring compliance to the company standards and guidelines.

• Create technical/service design documentation during implementation

• Partner with local in-country resources and/or vendors to deliver voice services

• Delivery of moderately complex analytical and evaluative information for use by others (reports, engineering designs, user education manuals, etc...).

Native Japanese with fluent spoken and written Japanese skill

• Experience to interface with Business and Compliance is a plus

• Business level English skill in communicating with none Japanese speakers.

• Chairing a meeting is a plus

• Excellent Microsoft Excel, PowerPoint skill

• 3+ years hands-on experience in network industry working on Cisco Call Manager, IP Phones, fax gateways

• 3+ years’ experience in operating BT ITS turret, Speakerbus, voice recording, and CDR system is a plus