Deskside Support Engineer

Job Responsibilities

• Required to perform relocation, move and change of desktop hardware.
• Work closely with different third party vendors for equipment installation.
• Set up the Desktop PCs and Monitors for all users.
• Perform and document UAT for each workstation.
• Exchanging of Tape backups from tape library.
• Regular team meetings with vendors to provide avenue to highlight issues and review performance.
• Set up new hire desktops including phone & headset set-ups.
• Provide support for various applications used by the bank and also support on standard shrink-wrapped applications such as Microsoft Office based products, Visio, Project, Lync Video
• Support problem pertaining to Microsoft Outlook mail client on user desktops
• Support the firm-approved market data products such as Bloomberg, Reuters, CEIC, Chase
• Keep inventory of all Bloomberg accessories provided to individual users and coordinate with BU admin the return of all accessories for employees that have left the firm.
• New Hardware Asset and Build Services
• Hardware Asset Inventory Management for Technology Disposal
• Maintain inventory details of all assets purchased by the local EI
• Supporting of all mobile devices and BYOD devices as approved by the firm and perform basic trouble shooting steps to resolve the
• Coordinate with the third-party vendor for receipt of mobile devices and SIM cards
• Responsible for supporting the co-ordination with the network team (L1/L2) for configuration of network switch port for desktop/multimedia devices/ security devices.
• Coordinating with the voice team for telephone port patching and network port patching.
• Consultant shall coordinate closely with the Telco team to have the extension configured and ready for end users
• Responsible for basic setup of telephones and headsets
• Liaise with the respective third parties where faults for desktop/laptop, phone and headset are identified and help send and receive faulty and replacement parts from the vendor / third party hardware suppliers
• Perform tasks at the start of day to ensure proper functionality of end user computing/voice equipment and services.
• Provide support S1 and VIP Users for all computing equipment and mobile devices in timely and professional manner
• Supporting and coordinating services for power down activity and weekend activities