- Client
- Industry
-
Our Role
- Solution
- American Multinational Investment Bank
- Investment Banking
- We helped our client by supplementing the Bank’s core team on Deskside Support Services across five regions
- IT Helpdesk & Deskside Support
Client
Industry
Our Role
Solution
Our group provided excellent Desktop Support services with a strong team of six engineers to supplement the Bank’s core team spanning five regions, including China, Hong Kong, Japan, Singapore, and Taiwan.
We provided L2 Desktop, Hardware, and Software support services, advised technical solutions on desktop and infrastructure challenges, supported the overall desktop infrastructure environment, and assisted the Bank in keeping desktops in compliance with banking standards.
We also monitored and prioritized incident and request tickets received through Bank’s standard ticket management system and liaised with different lines of businesses and project teams on new software / systems deployments and upgrades.
Our group provided excellent Desktop Support services with a strong team of six engineers to supplement the Bank’s core team spanning five regions, including China, Hong Kong, Japan, Singapore, and Taiwan.
We provided L2 Desktop, Hardware, and Software support services, advised technical solutions on desktop and infrastructure challenges, supported the overall desktop infrastructure environment, and assisted the Bank in keeping desktops in compliance with banking standards.
We also monitored and prioritized incident and request tickets received through Bank’s standard ticket management system and liaised with different lines of businesses and project teams on new software / systems deployments and upgrades.
Infrastructure Virtualization
IMAC (Install, Move, Add, Change)
IT Consulting & Project Management
Data Center Migration & Operation
Audio Visual Support
IT Helpdesk & Deskside Support
Infrastructure Virtualization
IMAC (Install, Move, Add, Change)
IT Consulting & Project Management
Data Center Migration & Operation
Audio Visual Support
IT Helpdesk & Deskside Support
We help companies of all sizes solve challenges and develop opportunities using our unique blend of consulting, technology, and deep industry expertise. Connect with our solution specialists to learn more about our services.
We help companies of all sizes solve challenges and develop opportunities using our unique blend of consulting, technology, and deep industry expertise. Connect with our solution specialist to learn more about our services.