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IT Engineer

Singapore    Helpdesk / Desktop Support    Permanent   

ITCS Group is a regional company providing IT Consultancy and Solutions services to clients in the top-tier Banking Industry. To meet the ever-growing demand, we are looking for experienced IT Engineer to join our office in Singapore.

- In Office and Remote support for ITCS Offices.

- On-site and remote support for local clients and other Regions within APAC.

- Handle technical inquiries and provide tier 1 & 2 solutions.

- Provide IT helpdesk, desktop, and infrastructure support.

- Document all reported incidents and service requests via ticketing system.

- Provide on demand hands and feet infrastructure support for the region when necessary.

- Occasionally provide IT Support during non-office hours. 

- Assist and train users to improve the user experience with various IT products.

- Assist with Install, move, add and change of desktops, servers and other infrastructure hardware.

- Report Preparation & Updates as requested.

- Maintenance of company databases and website.

- Responsible for supporting end user software such as PCR, Microsoft/Mac OS, MS Office, Video Conferencing (Skype, Hangouts, Polycom) etc.

- Vendor Management and Support.

- Report Preparation & Updates as requested.

- Work with internal team for vendor hardware pricing, client support overview, sales pitches, and overall project support.

- Support ITCS Regulatory Advisory services.

- Higher diploma in Computing Science or other relevant disciplines.

- 1 to 2 years of desktop support experience 

- Applicant with previous experiences in the banking industry will be an added advantage

- Experience on troubleshooting issue on Windows Desktop Environment, MS Office, Outlook, and network

- Experience working with AWS technologies and M365 administration will be an advantage.


ADDITIONAL JOB REQUIREMENTS (nice to have skills and experience)

- LAN networks (e.g., switches, routers, firewall, wireless access point)

- server hardware

- server patching

- network patching

- backup jobs

- storage virtualization

- active directory infrastructure

- using SCCM to deploy new pc image

Apply Now!


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10 Anson Road, #17-10 International Plaza, Singapore 079903

(+65) 6223-1937