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IT Engineer

Hong Kong    Helpdesk / Desktop Support    Permanent   

Our IT Team is now expanding rapidly and we are now looking for a passionate and energetic person to join our team.

  • In Office and Remote support for ITCS Offices.
  • On-site and remote support for local clients and other Regions within APAC.
  • Handle technical inquiries and provide tier 1 & 2 solutions.
  • Provide IT helpdesk, desktop, and infrastructure support.
  • Document all reported incidents and service requests via ticketing system.
  • Provide on demand hands and feet infrastructure support for the region when necessary.
  • Occasionally provide IT Support during non-office hours.
  • Assist and train users to improve the user experience with various IT products.
  • Assist with Install, move, add and change of desktops, servers and other infrastructure hardware.
  • Report Preparation & Updates as requested.
  • Maintenance of company databases and website.
  • Responsible for supporting end user software such as PCR, Microsoft/Mac OS, MS Office, Video Conferencing (Skype, Hangouts, Polycom) etc.
  • Vendor Management and Support.
  • Report Preparation & Updates as requested.
  • Work with internal team for vendor hardware pricing, client support overview, sales pitches, and overall project support.Support ITCS Regulatory Advisory services
  • IMAC - Installations, Move, Add, Change, Decommission of IT equipment (networks, servers, networks, storage, backup devices and hardware)
  •  Media management - HDD/SSD Destruction and Disposals
  • Coordination of disposal of decommissioned hardware
  • Connect and disconnect cable patches to equipment in DC
  • Hardware break fix support – installation of parts, reseat module, SFP module replacement, HDD / Memory replacement
  • Management of DCS Inventory records (list of devices installed in IT facilities, spare parts and storage Rooms)
  • Rack allocations for new install requests
  • Inventory/Documentation updates for new installation of structured cabling and cabling material
  • Understanding of DC Space, Power, Cooling management
  • Vendor coordination, Vendor escort / supervision
  • Performs regular checks to ensure IT room floor plans are updated
  • Support procurement processes

  • Higher diploma in Computing Science or other relevant disciplines.
  • Experiences with desktop support, network, data center
  • Experience on troubleshooting issue on Windows OS (esp Win 10), MS Office, Outlook and network
  • Hands on experience in Microsoft Infrastructure Configuration (Office 365, Active Directory, DNS, DHCP, DFSR, SharePoint)
  • Experience in virtualization (ESXi, Hyper-V) will be advantage
  •  Experience in network management will be advantage
  • Experience in Linux Support will be advantage
  • Good command of written and spoken English
Apply Now!


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