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Voice Operations Engineer



Singapore    Network    Contract   

Our client is looking for an operation voice support engineer who is able to work independently, in a Banking/Trading/Financial Institution environment

  • To provide support to users in Nomura and related entities in Asia Exclude Japan, not limited to HK and SG.
  • be involved in or handling of projects and able to perform system upgrade for Cisco unified communication systems (Call manager, expressway, unity voicemail etc) when required.
  • Work on supporting Voice systems such as:
  1. Cisco Call manager
  2. Expressway
  3. Voicemail
  4. SME
  5. SIP
  6. Recorder
  7. BT
  8. Intercom
  9. CDR

Required mainly in Voice systems but not limited to the following:

  • Cisco Call manager
  • Expressway for jabber mobile, mobile remote access Cisco phone, WebEx edge audio etc.
  • Jabber softphone
  • Session manager editor
  • Unity voice mail
  • SIP trunk setup, migration and support
  • Cisco Voice gateway configurations
  • Voice Recorder (Verint VFC)
  • Turret (BT Netrix, Trading Enterprise, Cloud9)
  • Intercom (Speakerbus ICS)
  • Voice conference system (Speakerbus VCM)
  • Call accounting system (Tiger/Proteus).
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