Hong Kong Helpdesk / Desktop Support Contract
Our client is a global Retail company. They are looking for an IT Support Specialist to support business users.
- Act as the first point of contact for all user support related queries
- Responsible for resolving and escalating user request tickets
- Participate in and implement infrastructure projects
- Monitor systems to ensure infrastructure stability
- In charge of inventory management of PCs/ scanners/ consumables
- Responsible for taking internal and external calls from the users regarding IT incidents or service requests
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
- Higher Diploma or above in Computer Science, Information Technology or relevant discipline
- 1-2 years' experience in user support and helpdesk duties
- Strong problem solving and system troubleshooting skills
- Technically proficient in Microsoft Office and Windows desktop
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