Skip to content

IT Support Specialist



Hong Kong    Helpdesk / Desktop Support    Contract   

Our client is a global Retail company. They are looking for an IT Support Specialist to support business users.

  • Act as the first point of contact for all user support related queries
  • Responsible for resolving and escalating user request tickets
  • Participate in and implement infrastructure projects
  • Monitor systems to ensure infrastructure stability
  • In charge of inventory management of PCs/ scanners/ consumables
  • Responsible for taking internal and external calls from the users regarding IT incidents or service requests
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

  • Higher Diploma or above in Computer Science, Information Technology or relevant discipline
  • 1-2 years' experience in user support and helpdesk duties
  • Strong problem solving and system troubleshooting skills
  • Technically proficient in Microsoft Office and Windows desktop
Apply Now!

CONTACT US

Connect with Top Solutions Consultants in the IT Industry!
** Note: Maximum Message Length ( 300 charaters )

10 Anson Road, #17-10 International Plaza, Singapore 079903

info@itcs-group.com

(+65) 6223-1937