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IT Support Specialist

Hong Kong    Helpdesk / Desktop Support    Contract   

Our client is a global Retail company. They are looking for an IT Support Specialist to support business users.

  • Act as the first point of contact for all user support related queries
  • Responsible for resolving and escalating user request tickets
  • Participate in and implement infrastructure projects
  • Monitor systems to ensure infrastructure stability
  • In charge of inventory management of PCs/ scanners/ consumables
  • Responsible for taking internal and external calls from the users regarding IT incidents or service requests
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

  • Higher Diploma or above in Computer Science, Information Technology or relevant discipline
  • 1-2 years' experience in user support and helpdesk duties
  • Strong problem solving and system troubleshooting skills
  • Technically proficient in Microsoft Office and Windows desktop
Apply Now!


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