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Application Support Engineer



Japan    Development    Contract   

ITCS Group is looking for a Financial Application Technical Support Engineer for our client in the securities industry.

  • Act as the communication contact between clients and the technical team for system issues and queries.
  • Manage, monitor and operate the system platform to ensure all business functions running smoothly.
  • Drive incident management process and support a blameless post-mortems culture.
  • Identify pain points and provide recommendations to streamline business process.
  • Participate in system analysis and design consulting, platform management, and capacity planning.
  • Perform System Integration testing, including setting up and operating automated tests.
  • Client onsite support may be required depending on projects.

  • Technical skills
    • In-depth knowledge of the Microsoft platform: Windows OS, SQL Server, IIS or similar web servers.
    • Shell programming skills. Experience with C#, Powershell is a plus.
    • Familiarity with CI/CD pipelines and workflows. (Azure, DevOps, Jira, Git)
    • Strong problem solving and analytical skills.
    • Self-starter. o Ability to quickly learn new systems and architectures.
    • Troubleshooting issues across fullstack. GUI logs, Server logs, Network connectivity.
  • Experience
    • Experience in client or technical support of medium to large scale platforms.
    • Daily interaction with global teams.
    • Strong written and verbal communication skills for incident management or user queries.
    • Experience in financial market operations is a plus.
  • Language
    • Native or Business level Japanese required, read and write.
    • Reading and writing ability in English is essential. Conversational skills is preferred.
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10 Anson Road, #17-10 International Plaza, Singapore 079903

info@itcs-group.com

(+65) 6223-1937