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L2 Production Support Engineer

Singapore    Others    Contract   

Our Client is looking for and L2 Production Support Engineer to support the production team located across Singapore, Hong Kong and India to ensure 24 * 7 production support for the APAC region for Cash Management systems.

  • Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 24 * 7 production support for the APAC region.
  •   Work on Incidents resolution, Preventive maintenance and Team Management
  •   Implement Pro-active actions / measures to limit corrective maintenance activities.
  • Provide application production support for Cash Management systems within Asia Pacific.
  • Independently debug and propose resolution/work-around for complex production issues.
  • Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
  • Coordinate across various teams to effectively manage production issues and maintenance activities.
  • Respond to user requests, incidents and follow up on problems in a timely manner.
  • Ensure issues are reported, tracked, followed up and escalated timely.
  • Resolve or coordinate the resolution of issues with other internal teams and / or the vendor.
  • Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered.
  • Communicate and provide status updates on issues to business users, management team and other stakeholders.
  • Contribute to preventive system monitoring and alerting, where appropriate.
  • Support change management process and application releases.
  • Plan and Support Disaster Recovery Test and Business Continuity activities.
  • Support IT Security activities e.g., health checks after security patches.
  • Support end-of-day and end-of-month batch runs.
  • Perform and coordinate regular maintenance activities.
  • Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our CM applications.
  • Analyze and challenge existing support processes to achieve continuous improvement.
  • Plan and support Live Play exercise.

  • Requirements:
  • Database performance & SQL tuning experience is a plus.
  • Good understanding of ISO 20022 and SWIFT MT messaging standard.
  • Good technical troubleshooting and debugging skills and familiarity with Unix commands.
  • Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
  • Understanding and experience in ITIL concepts.
  • Possess good analytical skill and self-motivated.


  • Technical Knowledge on:
  • Websphere/Tomcat/JBOSS
  • UNIX / LINUX /WINDOWS skills.
  • ITSM tool: Service Now
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