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Desktop Support Engineer

Hong Kong    Helpdesk / Desktop Support    Contract   

We are looking to hire a Desktop Support Engineer for a leading Investment Bank to support users in Asia Pacific countries.

  • Base on priority, resolve cases assigned by other teams.
  • Open and update cases on the ticket system and keep clients well informed.
  • Monitor and review unassigned requests escalated by other teams.
  • Handle Desktop PC/Mobile requests.
  • Handle Presentation/Video Conference/Town hall Setup requests.
  • Handle User Relocation requests.
  • Handle new hardware & equipment setup
  • Log all hardware changes on the asset management system.
  • Keep track of Hardware & Accessories Inventory.

  • Diploma holder or above of Computer Science/Information Systems or related disciplines
  • At least 2 years hands on experience in a helpdesk or desktop support positing
  • A team player, responsible, committed, customer-oriented, with positive and proactive mindset
  • Able to follow process and procedure and has strong willingness to learn
  • Able to work in shift and rotation base. 
  • Excellence in communication skills and fluent in English (listen, written, oral) is required
Apply Now!


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