Singapore    Helpdesk / Desktop Support    Contract   

Our client is one of the Top Global Investment Bank in Singapore. We are assisting them to source for Desktop Support Engineers to deliver superior and ensure a managed and secure End User environment

• Deliver superior End User Experience while ensuring a managed, secure End User environment
• Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
• Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
• Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
• Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
• Assist with patching and upgrading end user devices.
• Address quality and schedule conflicts
• Rotating shift within the supporting hours from 9am to 6pm
• Availability for ad-hoc work after hours and on weekends where necessary
• Ability to work in a high-pressure, fast moving environment

• At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, in the financial sector
• At least 3 years' experience on trading floor experience with Bloomberg, Reuters & trading platforms
• Knowledge of desktop operating systems and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services security and access standards and practices
• Basic understanding of networking and sever technologies
• Proficient in supporting a Windows 7 desktop environment & Microsoft suite of applications
• Good communication skills and strong analytical skills