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Desktop Support Engineer



Singapore    Helpdesk / Desktop Support    Contract   

Our client is one of the Top Global Investment Bank in Singapore. We are assisting them to source for Desktop Support Engineers to deliver superior and ensure a managed and secure End User environment

  • Deliver superior End User Experience while ensuring a managed, secure End User environment
  • Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
  • Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
  • Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
  • Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
  • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
  • Assist with patching and upgrading end user devices.
  • Address quality and schedule conflicts
  • Rotating shift within the supporting hours from 9am to 6pm
  • Availability for ad-hoc work after hours and on weekends where necessary
  • Ability to work in a high-pressure, fast moving environment

  • At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, in the financial sector
  • At least 3 years' experience on trading floor experience with Bloomberg, Reuters & trading platforms
  • Knowledge of desktop operating systems and infrastructure required to implement and support enterprise deployments
  • Knowledge of Desktop Services security and access standards and practices
  • Basic understanding of networking and sever technologies
  • Proficient in supporting a Windows 7 desktop environment & Microsoft suite of applications
  • Good communication skills and strong analytical skills
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10 Anson Road, #17-10 International Plaza, Singapore 079903

info@itcs-group.com

(+65) 6223-1937