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Service Desk Analyst - AU



Singapore    Helpdesk / Desktop Support    Contract   

We are looking for Service Desk Analyst(s) to join our Singapore Operations team handling service desk support for our client, a top tier investment bank assisting end users within AU.

  • Troubleshoot and support issues related to domain, desktop, application, and network
  • Provide helpdesk support to end-user through appropriate communication and responsive services for the recent system upgrade
  • Convey troubleshooting steps and information to customers via phone calls and/or email
  • Assist and train users to improve the user experience
  • Document all reported incidents and service requests via ticketing system
  • Technologies may include, but not limited to: Windows 7/10, MacOS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems

 

    • IT Discipline Diploma or Degree, Professional Certification, or any relevant experience
    • Familiar with Microsoft Office and Windows Applications
    • Strong Analytical and troubleshooting skills
    • Excellent communication skills in English and customer service oriented
    • Comfortable with late and night shift environment
    • Additional info:
      • Working hours: 5 day a week 
      • Serving AU timezone end users
      • Morning Shift
        •  Shift hours – 6:00am - 3:00pm
    Apply Now!

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    10/F., Beverly House, 93-107 Lockhart Road, Wan Chai, Hong Kong

    info@itcs-group.com

    (+852)3906-5999