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Service Desk Analyst - US



Singapore    Helpdesk / Desktop Support    Contract   

Our client is a well established International Investment Bank in Singapore and is currently looking for a Service Desk Analyst to join their Singapore Operations team handling service desk support for the United States.

  • Troubleshoot and support issues related to domain, desktop, application, and network
  • Provide helpdesk support to end-user through appropriate communication and responsive services
  • Convey troubleshooting steps and information to customers via phone calls and/or email
  • Assist and train users to improve the user experience
  • Document all reported incidents and service requests via ticketing system
  • Technologies may include, but not limited to: Windows 7/10, MacOS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems

  • IT Discipline Diploma or Degree, Professional Certification, or any relevant experience
  • Familiar with Microsoft Office and Windows Applications
  • Strong Analytical and troubleshooting skills
  • Excellent communication skills in English and customer service oriented
  • Comfortable with late and night shift environment

 

ADDITIONAL JOB REQUIREMENTS (nice to have skills and experience)

  • Working hours: 5 day a week (including PH)

o   Shift 1 – 08:00 pm – 5:00 am

o   Shift 2 – 08:30 pm – 5:30 am

o   Shift 3 – 09:00 pm – 06:00 am 

Apply Now!

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