India    Helpdesk / Desktop Support    Contract   

Our client is looking for a Senior IT Support for VIP / C-level to join their team in Mumbai.

Responsibilities:

• Deliver C-level/ VIP end-user experience while ensuring a managed, secure technological environment
• Identify and proactively manage applications to ensure a well maintained and managed end-user environment
• Handle user questions, incidents and requests. Tracking, measuring, and escalatingas appropriate
• Assist with patching and upgrading end-user devices
• Ability to work in a high-pressure, fast moving environment

• At least 5 years’ experience in all phases of desktop operating system support,implementation, and maintenance, in the financial sector
• At least 5 years’ experience as primary/lead support to VIP users
• Knowledge of desktop operating systems and infrastructure required to implementand support enterprise deployments
• Knowledge of Desktop Services, security and access standards and practices
• Strong in supporting a Windows desktop environment, Microsoft suite ofapplications, Blackberry Email, Android/ IOS Mobility platform
• Experience in setup and troubleshooting of collaboration solutions –CiscoTelepresence, Cisco Webex etc
• Excellent communication skills and soft skills and Fluent English is essential
• Flexible in working hours, late hours support, weekend support etc.
• Staying nearby BKC (approx. 1hr away) is a plus
• Experience in Trading Application & Trade floor support is a plus