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Trade Floor Deskside Engineer



Singapore    Helpdesk / Desktop Support    Contract   

Our Client, A Global Investment bank is looking to hire an experienced Trade Floor Desk Side Engineer to support the banks day to day operations to their traders and general staffs.

  • Required to perform relocation, move and change of desktop hardware.
  • Work closely with different third party vendors for equipment installation.
  • Set up the Desktop PCs and Monitors for all users.
  • Perform and document UAT for each workstation.
  • Exchanging of Tape backups from tape library.
  • Regular team meetings with vendors to provide avenue to highlight issues and review performance.
  • Set up new hire desktops including phone & headset set-ups.
  • Provide support for various applications used by the bank and also support on standard shrink-wrapped applications such as Microsoft Office based products, Visio, Project, Lync Video etc.
  • Support problem pertaining to Microsoft Outlook mail client on user desktops
  • Support the firm-approved market data products such as Bloomberg, Reuters, CEIC, Chase etc.
  • Keep inventory of all Bloomberg accessories provided to individual users and coordinate with BU admin the return of all accessories for employees that have left the firm.
  • New Hardware Asset and Build Services
  • Hardware Asset Inventory Management for Technology Disposal
  • Maintain inventory details of all assets purchased by the local EI team.
  • Supporting of all mobile devices and BYOD devices as approved by the firm and perform basic trouble shooting steps to resolve the problem.
  • Coordinate with the third-party vendor for receipt of mobile devices and SIM cards
  • Responsible for supporting the co-ordination with the network team (L1/L2) for configuration of network switch port for desktop/multimedia devices/ security devices.
  • Coordinating with the voice team for telephone port patching and network port patching.
  • Consultant shall coordinate closely with the Telco team to have the extension configured and ready for end users
  • Responsible for basic setup of telephones and headsets
  • Liaise with the respective third parties where faults for desktop/laptop, phone and headset are identified and help send and receive faulty and replacement parts from the vendor / third party hardware suppliers
  • Perform tasks at the start of day to ensure proper functionality of end user computing/voice equipment and services.
  • Provide support S1 and VIP Users for all computing equipment and mobile devices in timely and professional manner
  • Supporting and coordinating services for power down activity and weekend activities

  • Proven 5-year work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Hands-on experience with Windows OS environments.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Degree in Information Technology, Computer Science or relevant field.

 

 

Monday to Friday (2 shifts)

07:00hrs – 16:00hrs

12:00hrs – 19:00hrs

Saturday (alternate)

08:00hrs – 12:00hrs

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