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WPS Senior Support Analyst

Japan    Others    Permanent   

Job description

Reporting into the APAC Wholesale Production Services head of Data Services this is a key role working in a pressurized environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management.

Job responsibilities

  • Provide support services for Reference Data platforms and the proprietary distribution platform - this includes ownership to completion of all reported issues and requests, application monitoring and consumer and end user support
  • Extensive interaction with Enterprise Data Management, Middle Office, Back Office and Compliance etc.
  • Partner with application development and support teams to ensure smooth delivery of platform changes and upgrades
  • Interaction with core infrastructure technology groups to ensure management and maintenance of application dependent core infrastructure
  • Strong analytical and problem solving skills and ability to take a deep dive into investigations
  • Drive automation and operational efficiencies
  • Maintain team knowledge base of known issues, steps required to address particular issues asks, documentation of new processes and general updates to keep content current
  • Ensure incident management procedures are followed for each and every reported issue to strengthen the knowledge base, and generation of KPIs for decision making and understanding application trends.

Job requirements

  • Minimum 6 to 7 years’ experience in Application production services.
  • Strong interpersonal communication skills
  • Fluency in Japanese and English
  • Must have strong research, investigation & evaluation skills, with a structured approach to problem solving.
  • Sound knowledge of UNIX, Shell Scripting, Sybase SQL, Java, Perl & Python.
  • Proficiency at understanding, writing and using SQL
  • Must have Excellent analytical and communication skills including ability to provide clear and concise status to users, consumers and leadership.
  • Able to handle a fast paced production environment.
  • Experience in Job scheduling software like Autosys.
  • Experience of monitoring software and maintaining and improving rulebases.
  • Be able to work in close collaboration with Infrastructure Support, application developers, offshore Core support resources, application Managers and developers
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