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Japan    Helpdesk / Desktop Support    Contract   

Job description

We are looking for an experienced IT Desktop and Server Support Engineer to join our office in Japan to support in our existing projects. This is a role based in our Tokyo office as part of our IT Desktop and Server Support engineering team and will provide in-house and on-site support, handle technical inquiries and provide up to level 3 (depending on business needs) technical support on Desktop, Server and Networking issues to both the the company Tokyo Office and its clients.

Job responsibilities

• In Office and Remote support for the company Offices. 
• On-site and remote support for local clients and other Regions within APAC. 
• Handle technical inquiries and provide tier 1 & 2 solutions. 
• Provide IT helpdesk, desktop, and infrastructure support. 
• Provide Desktop relocation support for trading floor. 
• Document all reported incidents and service requests via ticketing system. 
• Provide on demand hands and feet infrastructure support for the region when necessary. 
• Occasionally provide IT Support during non-office hours. 
• Assist and train users to improve the user experience with various IT products. 
• Assist with Install, move, add and change of desktops, servers and other infrastructure hardware. 
• Report Preparation & Updates as requested. 
• Responsible for supporting end user software such as PCR, Windows Office, Audio, Video Conferencing etc. 
• Vendor Management and Support. 
• Work with SR Engineers and the company Solutions Consultants for vendor hardware pricing, client support overview, sales pitches, and overall project support. 

Job requirements

• Application support (L1 to L2) 
- MS Office with core focus on MS Outlook and Excel 
- MS Excel plugins (knowledge in ThinkCell and CapitalIQ is a plus but not required) 
- SAP installation and configuration - Box Sync 
- Video and Audio conferencing applications - Adobe Acrobat 
• Hardware support (L1 to L2) 
- Multiple displays 
- Japanese keyboard configuration 
- Network Printer setup and installation 
- Headset (PC and IP Phone) 
• PC Image Deployment (L1 to L2) 
• Windows 7 and 10 
• Desktop and Laptop 
• Experience in SmartDeploy imaging tools is a plus but not required 
• Network and application user administration
• IPhone and IPad configuration and maintenance support 
• Basic to Mid level understanding of the following: 
• Active Directory (account and Group Management) 
- Exchange server (user mailbox creation and support) 
- Cisco networking (IPs ad Subnets, Access points and cabling) 
- Windows servers 2008/2012/2016 
- Virtualization (ESX) 
- VDI (VMware Horizon) 
- Voice and Telephony (knowledge in Avaya, Polycom and LifeSize is a plus) 
- Enterprise and in-house application support 
• Audio and Video Conferencing technology (knowledge in Zoom, Codecs, LifeSize UVC and Crestron is a plus) 
• Able to communicate with local IT vendors for system support and services and equipment purchasing 
• Provide support for at least 30 local; desktop users and visitors from across the region (experience in supporting executive level users is a plus but mot required) 
• Experience in document management is a plus 
• Prefer business level in Japanese or JLPT n3 certified language capability 
• Business level English is a must 

Apply now!

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IT Consulting Solutions Ltd.

10/F., Beverly House, 93-107 Lockhart Road, Wan Chai, Hong Kong


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