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Network Support Engineer (Voice)

Singapore    Network    Contract   

Job description

Our Client, A global investment bank is looking for a Voice Engineer to perform daily voice network support services for Cisco, NICE and Avaya products

Job responsibilities

  • Support all voice equipment including voice recorders, video conferencing equipment, call detail recording equipment (support break-fix), audio conferencing equipment.
  • Perform two (2) daily health checks (morning and evening) on relevant enterprise voice operating systems excluding Cisco devices.
  • Provide administrative support and co-ordination with other business unit for any technology related request.


Provide on-site and remote support to enterprise voice users across APAC region for the following:

    • Avaya PABX system
    • Avaya Call Management System (CMS)
    • Cisco UCM (PABX) and Unity (Voicemail) systems
    • Headset Installation


  • Perform daily check activities (morning and evening) on enterprise voice operating systems (excluding Cisco and NICE devices) including without limitation:
  • Test each service components, including equipment and software, to identify any performance gaps that may render the components deficient or incapable of performing its intended function.
  • Prepare and provide a consolidated report on all identified deficient components no later than 8:00 am local time every day. (For voice engineers in Singapore).
  • Recommend remediation actions for deficient components.

Job requirements

  • Moderate experience in the financial services field
  • Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically, 5-7 years of IT experience.
  • Moderate experience with Trading Floor and Telecommunication technologies; IPC Dealer boards, SIP Session managers, NICE Recording and Video integration.
  • Must be able to interact in a professional manner with End Users; must possess excellent PC, communication, and organizational skills.
  • Candidates must be able to work both independently and in a team environment and be able to interact effectively with other team members, management and clients.
  • Candidates must have strong interpersonal, verbal, and written communications skills.
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