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Desktop Engineer

Japan    Helpdesk / Desktop Support    Permanent   

Job description

Description of the Activity of the Team Providing daily operational and handle technical requests to end-users in a proactive and professional manner Hong Kong Desktop Support Team, to take ownership of each case in a professional, consistent, and efficient manner. Providing an optimum service to our clients, commit to the expectation, and maintain customer productivity and satisfaction. Participating on different DWS related projects.

Job responsibilities


  • Based on Priority, work on Incidents and Requests assigned to the team.
  • Open/update cases on the ticket system while keeping users up to date on the current status.
  • Monitor and review unassigned requests escalated by other teams.
  • Handle Desktop PC, Laptop, Mobile requests.
  • Log all hardware changes on asset management system.
  • Keep track of Hardware & Accessories Inventory
  • Handle new system or application implementations including DR.
  • Create and update IT documentation.
  • Execution level Project management tasks.
  • Trading floor support for relevant technologies (dealer phones, etc).

Job requirements


  • Minimum 2+ years with hands-on experience in IT helpdesk or desktop support position.
  • Proficient in Basic Network troubleshooting, supporting Windows 10 and Office 365 technologies.
  • Knowledge on writing scripts or macros will be an advantage but not mandatory
  • Strong desire to learn in a fast-paced environment, common sense approach to support.
  • Bilingual Japanese and English
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IT Consulting Solutions Ltd.

10/F., Beverly House, 93-107 Lockhart Road, Wan Chai, Hong Kong


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