Hong Kong    Others    Permanent   

Our client is one of the leading global providers of multi-asset and FX liquidity trading systems to the buy-side, sell-side and trading platforms. You are responsible for contacting and building a long-term relationship with company customers.

• Be the primary point of contact and build long-term relationships with company customers.
• Grow revenue through identifying cross selling opportunities and communicating these to sales.
• Arrange and schedule onsite visits for relationship management and training.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of initiatives to internal and external stakeholders.
• Forecast and track key account metrics including monitoring customers usage
• Enhance department and organisation’s reputation by accepting ownership for accomplishing new requests.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.

• At least 3 years of eFX experience
• Proven account management or other relevant experience.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organisation, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Confident in meeting and liaising at client sites.
• Excellent verbal and written communications skills.
• EFX knowledge an absolute requirement, multi asset knowledge desirable.
• Self-motivated with the ability to thrive in a result driven revenue-based environment.
• Natural relationship builder with integrity and reliability.
• Ability to prioritise competing tasks.
• Critical thinking and problem-solving skills.
• A desire to constantly seek improvement.