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Account Manager

Hong Kong    Others    Permanent   

Our client is one of the leading global providers of multi-asset and FX liquidity trading systems to the buy-side, sell-side and trading platforms. You are responsible for contacting and building a long-term relationship with company customers.

  • Be the primary point of contact and build long-term relationships with company customers.
  • Grow revenue through identifying cross selling opportunities and communicating these to sales.
  • Arrange and schedule onsite visits for relationship management and training.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate clearly the progress of initiatives to internal and external stakeholders.
  • Forecast and track key account metrics including monitoring customers usage
  • Enhance department and organisation’s reputation by accepting ownership for accomplishing new requests.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.

  • At least 3 years of eFX experience
  • Proven account management or other relevant experience.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organisation, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Confident in meeting and liaising at client sites.
  • Excellent verbal and written communications skills.
  • EFX knowledge an absolute requirement, multi asset knowledge desirable.
  • Self-motivated with the ability to thrive in a result driven revenue-based environment.
  • Natural relationship builder with integrity and reliability.
  • Ability to prioritise competing tasks.
  • Critical thinking and problem-solving skills.
  • A desire to constantly seek improvement.
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