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Application Production Support

Hong Kong    Others    Contract   

Job description

To provide application production support for Trade Finance applications within Asia Pacific by being part of a dynamic team who is responsible in supporting a full range of applications and to ensure a stable and resilient production environment for the business and operations.

Job responsibilities

  • Provide regional L2 Production support for Trade Finance systems within Asia Pacific
  • Respond to user requests, incidents and problems in a timely manner
  • Ensure issues are reported, tracked, followed up and escalated timely
  • Resolve or coordinate the resolution of issues with other internal teams and / or the vendor.
  • Communicate and provide status updates on issues to business users, management team and other stakeholders
  • Set up preventive system monitoring and alerting
  • Support change management process and application releases
  • Support Disaster Recovery Test and Business Continuity activities
  • Document operation procedures, contribute to knowledgebase and cross train other team members and built up functional and technical expertise four our regional applications.
  • Coordinate and follow up with Project team to ensure permanent fix is prioritized and planned.
  • Analyze and challenge existing support processes to achieve continuous improvement
  • Support end-of-day and end-of-month overnight batches if any
  • Perform and coordinate regular maintenance activities

Job requirements

  • 5+ year experience working in IT ( production support role is preferable )
  • A background in banking and experience in Trade Finance systems is significant advantage
  • Proven track record in maintenance & support Trade Finance critical applications
  • Good understanding of Trade Finance operational activities
  • Good understanding of change, incident & problem management methodologies
  • Good understanding of Business Continuity, Disaster Recovery, IT Risk and Security ? Strong team player
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