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IT Engineer

Hong Kong    Helpdesk / Desktop Support    Permanent   

Job description

The ITCS Group is a management consulting, technology services and IT outsourcing company. We provide customized consulting solutions, IT resourcing, project management and off/on-shore application development services across the Asia Pacific region. Our company are currently looking for an IT Engineer.

Job responsibilities

  • In Office and Remote support for ITCS Offices.

  • On-site and remote support for local clients and other Regions within APAC.

  • Handle technical inquiries and provide tier 1 & 2 solutions.

  • Provide IT helpdesk, desktop, and infrastructure support.

  • Document all reported incidents and service requests via ticketing system.

  • Provide on demand hands and feet infrastructure support for the region when necessary.

  • Occasionally provide IT Support during non-office hours.

  • Assist and train users to improve the user experience with various IT products.

  • Assist with Install, move, add and change of desktops, servers and other infrastructure hardware.

  • Report Preparation & Updates as requested.

  • Maintenance of company databases and website.

  • Responsible for supporting end user software such as PCR, Microsoft/Mac OS, MS Office, Video Conferencing(Skype, Hangouts, Polycom) etc.

  • Vendor Management and Support.

  • Report Preparation & Updates as requested.

  • Work with internal team for vendor hardware pricing, client support overview, sales pitches, and overall project support.

  • Support ITCS Regulatory Advisory services.


Job requirements

  • Higher diploma in Computing Science or other relevant disciplines.
  • Experiences with desktop support.
  • Experience on troubleshooting issue on Windows OS (esp Win 10), MS Office, Outlook and network
  • Hands on experience in Microsoft Infrastructure Configuration (Office 365, Active Directory, DNS, DHCP, DFSR, SharePoint)

  • Experience in virtualization (ESXi, Hyper-V) will be advantage

  • Experience in network management will be advantage

  • Experience in Linux Support will be advantage

  • Holder of MCSE, MCITP, CCNA will be an advantage

  • Good command of written and spoken English

Apply now!

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IT Consulting Solutions Ltd.

10/F., Beverly House, 93-107 Lockhart Road, Wan Chai, Hong Kong


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