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IT Engineer

Hong Kong    Helpdesk / Desktop Support    Permanent   

We are currently looking for bright, energetic and professional people to join our team!

General Responsibilities:

  • In Office and Remote support for ITCS Offices.
  • On-site and remote support for local clients and other Regions within APAC. ? Handle technical inquiries and provide tier 1 & 2 solutions. ? Provide IT helpdesk, desktop, and infrastructure support. ? Document all reported incidents and service requests via ticketing system.
  • Provide on demand hands and feet infrastructure support for the region when necessary. ? Occasionally provide IT Support during non-office hours.
  • Assist and train users to improve the user experience with various IT products.
  • Assist with Install, move, add and change of desktops, servers and other infrastructure hardware.
  • Report Preparation & Updates as requested.
  • Maintenance of company databases and website.
  • Responsible for supporting end user software such as PCR, Microsoft/Mac OS, MS Office, Video Conferencing(Skype, Hangouts, Polycom) etc.
  • Vendor Management and Support.
  • Report Preparation & Updates as requested.
  • Work with internal team for vendor hardware pricing, client support overview, sales pitches, and overall project support. ? Support ITCS Regulatory Advisory services.


  • Higher diploma in Computing Science or other relevant disciplines.
  • Minimum 3 years of desktop support experience.
  • Experience on troubleshooting issue on Windows OS (esp Win 10), MS Office, Outlook and network
  • Good command of written and spoken English
Apply Now!


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