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Trading Voice & Recording Engineer

Posted 
2022-05-24
Job Function:
Engineering
Industries:
Banking
Contact Recruiter:
Michelle Lu

Background Information:

We are hiring Trading Voice & Recording Engineer to support a foreign bank front office user across multiple systems. You will be responsible for Level 1 and Level 2 troubleshooting as well as daily activities. This position primary focus on Trading Voice and Voice Recording Systems Support (Nice and/or Verba).

Key Responsibilities:

  • Management and monitoring of the Trading Voice & Recording infrastructure
  • Perform ready for business checks
  • Trading Voice Systems support: IPC Unigy
  • Voice Recording Systems support:
    • Nice Trading Recording (NTR)
    • Nice Fusion
    • Verint Verba
  • Troubleshooting any Trading Voice & Recording related issues
  • Collect metrics for Third Line escalation
  • Create reports for Trading Voice Recording Operations and Senior Management teams
  • Create reports for Voice Recording Operations and Compliance/Litigation teams
  • Adhere to Internal Controls and procedures
  • Ensure deadlines and SLA are met
  • Collaborate with members of the NOC in other Regions to ensure a continuous effort in resolving issues and knowledge sharing
Contact Recruiter:
Michelle Lu
Posted 
2022-05-24
Job Function:
Engineering
Industries:
Banking

Key Requirements:

  • 5+ Years’ experience in a similar Trading Voice Support Role.
  • In depth knowledge of Trading Voice Systems: IPC UNIGY Version 4 (Valid Certification required)
  • In depth knowledge of Voice Recording Systems:
    • NICE NTR
    • NICE FUSION
    • VERINT VERBA
  • In-Depth knowledge of Private wires and Hoot Networks.
  • Professional experience, documenting, planning, and managing platforms through their life cycle
  • Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
  • Ability to collect and analyse Systems Trace Logs.
  • CCNA and/or CCNA Voice Certifications

Additional Skills:

  • Knowledge of Cisco UCM, Skype for Business and Symphony
  • Knowledge of SBC (Oracle)
  • Call Logging Systems
  • Experience with NAS and SAN systems
  • Knowledge of SQL Server and Microsoft Excel

Interested parties please send your application to our recruiter via email directly and quote the job reference number if any.

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